Quality Assurance
FCA’s dedicated Quality Assurance (QA) team promotes continuous improvement in all aspects of our services. QA ensures that we not only comply with both internal and external minimum standards, but that we strive to exceed them.
Our Quality Assurance team works tirelessly to maintain the highest quality of care for the children or young people we place, as well as for our carers and Local Authority and Health Trust partners.
QA also acts as a source of information, advice, support and evaluation to FCA staff at all levels across the agency. This includes conducting customer surveys and producing analysis of their feedback.
Monitoring Performance
The QA team sets performance standards – producing, reviewing and updating all FCA policies and procedures to ensure that we are using best practice and current thinking.
To monitor progress, the team produces performance review information and tackles specific work as identified by FCA Regional Managers, the national management team or the FCA Board of Directors.
Inspections
As a childcare service provider, FCA is regulated and inspected on a 3-yearly cycle by Ofsted (FCA Scotland is inspected annually by the Scottish Commission for the Regulation of Care). To see the results of our last Inspection, visit our Inspection Reports page.
Details of external inspections of FCA's services can be obtained from the QA team or by accessing the websites of the relevant statutory regulatory bodies.
Complaints
Quality Assurance responds to formal complaints and, where issues can’t be resolved at local level, will undertake investigation – in line with our complaints tier system. FCA has a complaints procedure, which differs by country, reflecting differing regulation. Current copies can be requested from FCA regional offices or FCA Quality Assurance.
Liaising with external agencies
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